Privacy Policy

Purpose and who we are

The purpose of this Privacy Notice is to describe how ProblemSetLab collects, uses, and shares information about you through its online interface probelmsetlab.com (referred to herein as the "Site"). Please read this Privacy Notice carefully to understand what we do. If you do not understand any aspects of our Privacy Notice, please feel free to contact us at psetlab.help@gmail.com. Your use of our Site is also governed by our Terms of Use.

What Information We Collect

This Privacy Notice covers information we collect from you through our Site. Use of our Site’s functionality requires Personally Identifiable Information "Personally Identifiable Information" (i.e., information that can be used to identify you)(may also be referred to as “personal data” or “personal information”).

We gather two types of information about users through the Site:

  1. Personally Identifiable Information provided directly by you.
    We collect Personally Identifiable Information that you provide to us when you register for an account:
    1. Email address
    2. Name
    3. Courses you enroll into
  2. Course activity data: When you enroll in a course on the Site, we may track, collect, and aggregate information indicating, among other things, submitted answers, requested hints, which questions were visited, when they were visited.
  • Communications with ProblemSetLab. We may receive Personally Identifiable Information when you send us an email message or otherwise contact us.
How We Use the Information
  1. Personally Identifiable Information provided directly by you or via third parties. Except as set forth in this Privacy Notice or as specifically agreed to by you, ProblemSetLab will not disclose any of your Personally Identifiable Information. In addition to the other uses set forth in this Privacy Notice, we may disclose and otherwise use Personally Identifiable Information as described below.
  2. Course activity data. We use the Course activity data we collect from you through the Site for processing purposes, including but not limited to tracking attendance, progress, and completion of an Online Course. We may also share your Personally Identifiable Information and your performance in a given Course with the instructor(s) who taught it, with teaching assistants or other individuals designated by the instructor(s) to assist with the creation, modification, or operation of the Course, and with the University with which they are affiliated.
  • Providing the Site and our Services. We use Personally Identifiable Information which you provide to us in order to allow you to access and use the Site.
  • Technical support and security. We may use Personally Identifiable Information to provide technical support to you, where required, and to ensure the security of our Services and the Site.
  • Communications with or from ProblemSetLab. When you send us an email message or otherwise contact us, we may use the information provided by you to respond to your communication and/or as described in this Privacy Notice. We may also archive this information and/or use it for future communications with you where we are legally entitled to do so.
Retention of Personally Identifiable Information

We keep your Personally Identifiable Information for no longer than necessary for the purposes for which the Personally Identifiable Information is collected and processed. The length of time we retain Personally Identifiable Information for depends on the purposes for which we collect and use it and/or as required to comply with applicable laws and to establish, exercise, or defend our legal rights.

Confidentiality & Security of Personally Identifiable Information

We consider the confidentiality and security of your information to be of the utmost importance. We will use industry standard physical, technical, and administrative security measures to keep your Personally Identifiable Information confidential and secure, and will not share it with third parties, except as otherwise provided in this Privacy Notice, or unless such disclosure is necessary in special cases, such as a physical threat to you or others, as permitted by applicable law. Because the Internet is not a 100% secure environment, we cannot guarantee the security of Personally Identifiable Information, and there is some risk that an unauthorized third party may find a way to circumvent our security systems or that transmission of your information over the Internet will be intercepted. It is your responsibility to protect the security of your login information. Please note that e-mails communications are typically not encrypted and should not be considered secure.

Questions, Suggestions, and Complaints

If you have any privacy-related questions, suggestions, unresolved problems, or complaints, you may contact us via psetlab.help@gmail.com.